Data Analytics
A department of Stark County Mental Health & Addiction Recovery, PartnerSolutions Data Analytics operates the administrative services organization for fifteen Mental Health and Recovery boards in Ohio.
PartnerSolutions provides member enrollment and claims processing services, IT services, and provides a wide array of database and reporting functions for member Boards and contracted provider agencies. The PartnerSolutions database system houses more than 1,500 reports and produces and distributes 90 reports on weekly, monthly, and quarterly production schedules.
Have questions about reporting capabilities?
Please contact the PartnerSolutions Data Systems Manager at 330-455-6644.
Have questions about SmartCareMCO?
Please contact SmartCareMCO Support at SmartCareSupport@starkmhar.org.
SmartCareMCO Resources
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Reporting Resources
SmartCareMCO Report Crosswalk (last updated August 26, 2022)
Board Documents
SmartCareMCO Board User Manual v2.5 (last updated February 14, 2024)
SmartCareMCO Board Account Request/Change Form v2.3 (last updated February 15, 2024)
SmartCareMCO Board Account Request/Change Form Completion Instructions v2.3 (last updated February 15, 2024)
SmartCareMCO Custom Code Request/Change Form v1.4 (last updated May 1, 2023)
SmartCareMCO Current Custom Codes (last updated November 15, 2023)
Provider Documents
Claims Testing Documents
SmartCareMCO Claims EDI Testing Request Form (last updated June 3, 2021)
PartnerSolutions SmartCareMCO 837 Companion Guide v2.1 (last updated November 15, 2023)
Enrollment Documents
SmartCareMCO New Member Enrollment/Client ID Request Form v1.7 (last updated June 5, 2023)
SmartCareMCO New Member Enrollment/Client ID Request Form Completion Instructions v1.7 (last updated June 5, 2023)
SmartCareMCO Residency Verification Form v1.0 (last updated November 30, 2017)
System Documents
SmartCareMCO Provider User Manual v2.5 (last updated February 14, 2024)
Ohio Department of Medicaid Behavioral Health Manual (last updated December 1, 2023)
Troubleshooting Claims in SmartCareMCO (last updated December 5, 2023)
SmartCareMCO Claim Void/Reversal and Claim Corrections Forms v1.2 (last updated January 26, 2022)
SmartCareMCO 835 Reason Codes (last updated January 26, 2022)
SmartCareMCO National Correct Coding Initiative (NCCI) and Ohio Department of Medicaid (ODM) Edits (last updated November 27, 2018)
SmartCareMCO Allowable DX Codes (last updated November 1, 2023)
SmartCareMCO Billing Code Unit Types (last updated July 8, 2021)
The Life of a Claim in SmartCareMCO Flowchart (last updated October 26, 2023)
User Account Documents
SmartCareMCO Provider Account Request/Change Form v2.3 (last updated February 15, 2024)
SmartCareMCO Provider Account Request/Change Form Completion Instructions v2.3 (last updated February 15, 2024)
Agency Documents
SmartCareMCO Provider Agency Request/Change Form v1.1 (last updated October 26, 2023)
SmartCareMCO Provider Agency Request/Change Form Completion Instructions v1.1 (last updated October 26, 2023)
SmartCareMCO Affiliated Practitioners/Rendering Providers (last updated April 15, 2024)
SmartCareMCO Monthly Provider Conference Call PowerPoint (last updated March 28, 2024)
Helpdesk Ticket Account Documents
Helpdesk Ticket Account Request Form v1.1 (last updated March 23, 2023)
Helpdesk Ticket Account Request Form Completion Instructions v1.1 (last updated March 23, 2023)
Presentations
SmartCareMCO Regional Training for Provider Agencies (November 2017)
SmartCareMCO Regional Training for Provider Agencies (May 2017)
Participating Local Behavioral Health Board Partners
- Mental Health & Recovery Board of Ashland County
- Ashtabula County Mental Health & Recovery Services Board
- Mental Health and Recovery Board serving Belmont, Harrison, and Monroe Counties
- Columbiana County Mental Health & Recovery Services Board
- Delaware-Morrow Mental Health & Recovery Services Board
- Hancock County Board of Alcohol, Drug Addiction and Mental Health Services
- Jefferson County Prevention & Recovery Board
- Mahoning County Mental Health & Recovery Board
- Mental Health & Recovery Board of Portage County
- Stark County Mental Health & Addiction Recovery
- Tri County ADAMHS Board Serving Mercer, Van Wert & Paulding Counties
- Trumbull County Mental Health & Recovery Board
- Mental Health and Recovery Board of Union County
- Mental Health Recovery Board Serving Warren & Clinton Counties
- Mental Health & Recovery Board of Wayne & Holmes Counties