Data Analytics

A department of Stark County Mental Health & Addiction Recovery, PartnerSolutions Data Analytics operates the administrative services organization for fifteen Mental Health and Recovery boards in Ohio.

PartnerSolutions provides member enrollment and claims processing services, IT services, and provides a wide array of database and reporting functions for member Boards and contracted provider agencies. The PartnerSolutions database system houses more than 1,500 reports and produces and distributes 90 reports on weekly, monthly, and quarterly production schedules.

Have questions about reporting capabilities?
Please contact the PartnerSolutions Data Systems Manager at 330-455-6644.

Have questions about SmartCareMCO?
Please contact SmartCareMCO Support at SmartCareSupport@starkmhar.org.

SmartCareMCO Resources

Some documents can only be opened using a dedicated .PDF viewer (i.e.,  Adobe Acrobat, Adobe Reader, or Foxit Reader) and cannot be viewed when opened within a web browser. Instead, download the desired file and open it directly from your device’s Download Folder by right-clicking the file, choosing the “Open With…” option, and selecting a supported .PDF viewer.

Reporting Resources

SmartCareMCO Report Crosswalk (last updated August 26, 2022)

Board Documents

SmartCareMCO Board User Manual v2.6 (last updated May 1, 2024)

SmartCareMCO Board Account Request/Change Form v2.3 (last updated February 15, 2024)

SmartCareMCO Board Account Request/Change Form Completion Instructions v2.3 (last updated February 15, 2024)

SmartCareMCO Custom Code Request/Change Form v1.4 (last updated May 1, 2023)

SmartCareMCO Current Custom Codes (last updated November 15, 2023)

Provider Documents

Claims Testing Documents

SmartCareMCO Claims EDI Testing Request Form (last updated June 3, 2021)

PartnerSolutions SmartCareMCO 837 Companion Guide v2.1 (last updated November 15, 2023)

System Documents

SmartCareMCO Provider User Manual v2.6 (last updated May 1, 2024)

Ohio Department of Medicaid Behavioral Health Manual (last updated December 1, 2023)

Troubleshooting Claims in SmartCareMCO (last updated December 5, 2023)

SmartCareMCO Claim Void/Reversal and Claim Corrections Forms v1.2 (last updated January 26, 2022)

SmartCareMCO 835 Reason Codes (last updated January 26, 2022)

SmartCareMCO National Correct Coding Initiative (NCCI) and Ohio Department of Medicaid (ODM) Edits (last updated November 27, 2018)

SmartCareMCO Allowable DX Codes (last updated November 1, 2023)

SmartCareMCO Billing Code Unit Types (last updated July 8, 2021)

The Life of a Claim in SmartCareMCO Flowchart (last updated October 26, 2023)

User Account Documents

SmartCareMCO Provider Account Request/Change Form v2.3 (last updated February 15, 2024)

SmartCareMCO Provider Account Request/Change Form Completion Instructions v2.3 (last updated February 15, 2024)

Helpdesk Ticket Account Documents

 

Helpdesk Ticket Account Request Form v1.1 (last updated March 23, 2023)

Helpdesk Ticket Account Request Form Completion Instructions v1.1 (last updated March 23, 2023)

Procedures

 

SC-R.1: Submitting Test Claim EDI Files for Approval (last updated June 3, 2021)

Participating Local Behavioral Health Board Partners

  • Mental Health & Recovery Board of Ashland County
  • Ashtabula County Mental Health & Recovery Services Board
  • Mental Health and Recovery Board serving Belmont, Harrison, and Monroe Counties
  • Columbiana County Mental Health & Recovery Services Board
  • Delaware-Morrow Mental Health & Recovery Services Board
  • Hancock County Board of Alcohol, Drug Addiction and Mental Health Services
  • Jefferson County Prevention & Recovery Board
  • Mahoning County Mental Health & Recovery Board
  • Mental Health & Recovery Board of Portage County
  • Stark County Mental Health & Addiction Recovery
  • Tri County ADAMHS Board Serving Mercer, Van Wert & Paulding Counties
  • Trumbull County Mental Health & Recovery Board
  • Mental Health and Recovery Board of Union County
  • Mental Health Recovery Board Serving Warren & Clinton Counties
  • Mental Health & Recovery Board of Wayne & Holmes Counties