Data Analytics
A department of Stark County Mental Health & Addiction Recovery, PartnerSolutions Data Analytics operates the administrative services organization for fifteen Mental Health and Recovery boards in Ohio.
PartnerSolutions provides member enrollment and claims processing services, IT services, and provides a wide array of database and reporting functions for member Boards and contracted provider agencies. The PartnerSolutions database system houses more than 1,500 reports and produces and distributes 90 reports on weekly, monthly, and quarterly production schedules.
Have questions about reporting capabilities?
Please contact the PartnerSolutions Data Systems Manager at 330-455-6644.
Have questions about SmartCareMCO?
Please contact SmartCareMCO Support at SmartCareSupport@starkmhar.org.
SmartCareMCO Resources
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Reporting Resources
 SmartCareMCO Report Crosswalk (last updated August 26, 2022)
Board Documents
SmartCareMCO Board User Manual v3.0 (last updated September 23, 2025)
SmartCareMCO Board Account Request/Change Form v2.5 (last updated September 1, 2025)
SmartCareMCO Board Account Request/Change Form Completion Instructions v2.5 (last updated September 1, 2025)
SmartCareMCO Custom Code Request/Change Form v1.4 (last updated May 1, 2023)
SmartCareMCO Current Custom Codes (last updated November 15, 2023)
Provider Documents
Provider System Documents
SmartCareMCO Provider User Manual v3.0 (last updated October 16, 2025)
Ohio Department of Medicaid Behavioral Health Manual (last updated December 1, 2023)
PartnerSolutions 837 Companion Guide (last updated November 16, 2023)
Troubleshooting Claims in SmartCareMCO (last updated December 5, 2023)
SmartCareMCO Claim Void/Reversal and Claim Corrections Forms v1.5 (last updated October 16, 2025)
SmartCareMCO 835 Reason Codes (last updated January 26, 2022)
SmartCareMCO National Correct Coding Initiative (NCCI) and Ohio Department of Medicaid (ODM) Edits (last updated November 27, 2018)
SmartCareMCO Allowable DX Codes (last updated November 1, 2023)
SmartCareMCO Billing Code Unit Types (last updated July 8, 2021)
The Life of a Claim in SmartCareMCO Flowchart (last updated October 26, 2023)
Provider User Account Documents
SmartCareMCO Provider Account Request/Change Form v2.5 (last updated September 1, 2025)
SmartCareMCO Provider Account Request/Change Form Completion Instructions v2.5Â (last updated September 1, 2025)
Provider Agency Documents
SmartCareMCO Provider Agency Request/Change Form v1.2 (last updated Septemeber 1, 2025)
SmartCareMCO Provider Agency Request/Change Form Completion Instructions v1.2 (last updated September 1,2025)
PartnerSolutions SmartCareMCO Agency and UPI List (last updated September 23, 2025)
SmartCareMCO Affiliated Practitioners/Rendering Providers (last updated January 12, 2026)
SmartCareMCO Monthly Provider Conference Call PowerPoint (last updated August 28, 2025)
SmartCareMCO Claim Troubleshooting PowerPoint (last updated September 25, 2024)
Enrollment Documents
SmartCareMCO New Member Enrollment/Client ID Request Form v2.0 (last updated September 1, 2025)
SmartCareMCO New Member Enrollment/Client ID Request Form Completion Instructions v2.0 (last updated September 1, 2025)
SmartCareMCO Residency Verification Form v1.0 (last updated November 30, 2017)
SmartCareMCO Potential Medicaid Waiver Form v1.4 (last updated September 15, 2020)
Helpdesk Ticket System Documents
Helpdesk Ticket Account Request Form v1.3Â (last updated September 1, 2025)
Helpdesk Ticket Account Request Form Completion Instructions v1.3Â (last updated September 1, 2025)
Participating Local Behavioral Health Board Partners
- Mental Health & Recovery Board of Ashland County
- Ashtabula County Mental Health & Recovery Services Board
- Mental Health and Recovery Board serving Belmont, Harrison, and Monroe Counties
- Columbiana County Mental Health & Recovery Services Board
- Delaware-Morrow Mental Health & Recovery Services Board
- Hancock County Board of Alcohol, Drug Addiction and Mental Health Services
- Jefferson County Prevention & Recovery Board
- Mahoning County Mental Health & Recovery Board
- Tri County ADAMHS Board Serving Mercer, Van Wert & Paulding Counties
- Muskingum Area Mental Health & Recovery Services Board
- Mental Health & Recovery Board of Portage County
- Mental Health, Alcohol & Drug Addiction Recovery Board of Putnam County
- Stark County Mental Health & Addiction Recovery
- Trumbull County Mental Health & Recovery Board
- Mental Health and Recovery Board of Union County
- Mental Health Recovery Board Serving Warren & Clinton Counties
- Mental Health & Recovery Board of Wayne & Holmes Counties
